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24-Hour Spanish Telephonic Interpretation |
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0n-Site Interpretation |
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Telephone Dispatching Services |
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Written/Document Translations |
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Managed Staffing/Development Programs |
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- Available 24/7/365:
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24-hr. Spanish telephone interpretation: convenient toll free number provided, fast connection time, reliable, cost effective, collection and reporting of usage data |
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On-Site Interpretation: Highly trained and qualified interpreters (specializing in medical terminology) can be scheduled in advance or called in for services On-demand as per the needs and request of our clients. |
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Document translations: professional translation, proof-reading and editing of healthcare forms, training materials, patient and client handouts, brochures, applications and other governmental forms. Quotes are based on size, registry, specialty, layout (text, picture, graphics and tables). Competitive rates. |
- On-time delivery: Whether it is for interpretation or translation services we understand the importance of on-time delivery, we will provide you with realistic delivery time and will deliver on-time or ahead of schedule.
- Highly trained and qualified interpreters: Rosario Incorporated has a formal recruitment process including interpretation and/or translation assessments with incorporated cultural sensitivity criterions. Candidates are selected based on educational background, experience and completed formal training. All interpreters must meet a minimum requirement of accredited interpretation courses. In addition, they are assessed, coached and provided on-going training by Lead Interpreters. All interpreters are required to complete all health screenings, background record checks and orientations.
- Qualifying Candidates for Clients' In-House Interpretation Departments: we assess, screen and qualify candidates for in-house interpretation programs.
- Confidentiality:
We stay informed and comply as needed to all HIPAA, NCQA, OMHL, CLAS and JCAHO confidentiality standards and directives. All Rosario Incorporated service professionals, customer service agents, telephonic and administrative staff involved with interpretation and confidential records are required to sign a confidentiality pledge. Confidentiality is enforced during initial recruitment orientations and reinforced on a day-to-day basis during meetings, training, Lead Interpreters and through leadership communications.
- Daily monitoring of:
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quality assurance - Rosario Incorporated will monitor all practices of confidentiality, impartiality, cultural sensitivity, professional conduct with interpreter role boundaries, formality, service protocols, accuracy, interpretation standard procedures, speed and reaction to meet the expectations of our clients |
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education - Rosario Incorporated will monitor compliance with the completion of required training programs, advanced-level certifications, and self-development required to fine tune interpreters' skills on an ongoing basis |
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on-demand - Rosario Incorporated will perform on-demand monitoring and assessment services as per the requests of clients or lead interpreters |
- Customized service solutions to meet the needs of the client facilities
- Very competitive rates with no monthly minimum usage or set up fee required for Spanish Telephone Services
- Monthly itemized billing and reporting as needed
- Compliance - Rosario Incorporated adheres to the Medical Interpreting Standards of Practice (MMIA). We offer our clients peace of mind by providing Malpractice Insurance which covers all our interpreters in the event of errors and omissions during interpretation services.
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