Call Center
Many Language Service Proivders (LSP) rely on third party, offshore organizations to fulfill their service claims and promises. In some instances a call can be answered by one LSP in one part of the country, get transferred to a second provider in the U.S., and end up being serviced by another provider in South America. If your LSP outsources its telephonic interpreter service calls, it's virtually impossible to maintain any semblance of control. You surrender quality control, data management control, and control of customer privacy. You are simply at the mercy of interpreters with unknown skills and qualifications.
Rosario Incorporated has a 24 hour call center conveniently located in Winston-Salem, North Carolina. Our call center houses up to "12" qualified interpreter 24/7. The call center is fully equipped with the state of the art VOIP telephone and computer system, modern audio/video web cams and speakers. We utilize a fully secure server to ease our clients mind when it comes to confidentiality in today's web-based world.
Interpreters are closely monitored and assessed ; always assuring our client that they are getting the best service by skilled individuals.
Rosario Incorporated offers 200+ languages.